Skip to content
FeedX Best Sellers View app listing
Legal

Privacy Policy

A clear account of the information FeedX Best Sellers processes and why.

1. Scope and roles

This Privacy Policy describes how FeedX ("FeedX," "we," "us," or "our") processes information when a Shopify merchant installs or uses FeedX Best Sellers (the "App") or visits this website.

For store and order information processed to provide the App, the merchant determines why the information is processed and FeedX acts as a service provider or processor on the merchant's behalf. The merchant remains responsible for its relationship with its customers and its own privacy notices.

2. Information we process

Merchant and store information

When the App is installed, Shopify provides the store domain, authorization credentials, and granted access scopes needed to connect the App. We also store configuration settings, managed product tags, linked collection identifiers, sync status, and technical error data.

Order and product information

To calculate product rankings, the App transiently processes order identifiers, order dates, cancellation and financial status, line-item identifiers, product identifiers and titles, product status, current quantities, net sales amounts, and shop currency and timezone.

Customer identity fields are not requested.

The App does not request customer names, email addresses, phone numbers, or billing and shipping addresses.

Order- and line-item-level records are used during calculation and are not persisted in the App database. We retain product-level ranking results, including aggregate quantities, order counts, and sales totals, so merchants can review and apply the result.

Website and support information

Our website uses only the technical information needed to deliver pages securely. If you contact support, we process the contact details and message content you provide so that we can respond and maintain a support history.

3. How we use information

We process information only as needed to:

  • authenticate the merchant and connect securely to Shopify;
  • calculate product-level best-seller rankings for a merchant-selected period;
  • add or remove configured product tags and reorder matching collections;
  • schedule syncs and present sync results and history;
  • secure, maintain, troubleshoot, and improve the App;
  • provide support and communicate service-related information; and
  • comply with legal obligations and Shopify platform requirements.

We do not use Shopify customer or order information for advertising, customer profiling, or decisions that have legal or similarly significant effects on individuals.

4. When information is shared

We do not sell personal information. We disclose information only to Shopify, infrastructure and service providers that help us host, secure, monitor, or support the App, professional advisers where necessary, or authorities when disclosure is legally required. Service providers are permitted to process information only to perform services for us and are expected to protect it appropriately.

If FeedX is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction subject to appropriate safeguards and applicable law.

5. Retention and deletion

Customer- and order-level records are not stored by the App after a ranking calculation. Merchant configuration, product-level aggregates, sync history, and authorization data are retained while the App is installed and as needed to provide the service.

When the App is uninstalled or Shopify sends a valid shop redaction request, the active shop record and its related configuration and ranking records are deleted. Limited copies may remain temporarily in protected backups or security records until their normal rotation or legally required retention period ends.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information. These include encrypted network connections, access controls, production environment restrictions, monitoring, and protected storage and backup practices. No method of transmission or storage is completely secure, but we continually work to reduce risk.

7. International processing

FeedX and its service providers may process information in countries other than the country in which a merchant or customer is located. Where required, we use recognized safeguards for international transfers of personal information.

8. Privacy rights and requests

Depending on location, individuals may have rights to request access, correction, deletion, restriction, objection, or portability of personal information. Shopify customers should normally submit a request to the merchant with whom they interacted. Shopify then sends the appropriate compliance request to installed apps.

Merchants and other visitors can also follow our data request process or contact us directly.

9. Changes to this policy

We may update this Privacy Policy to reflect product, legal, or operational changes. We will revise the date above and provide additional notice when required by law.

10. Contact

For privacy questions or requests, email [email protected] with the subject “FeedX Best Sellers privacy request.”